Appointment Cancellation

As a courteous measure, we require a 24 hour cancellation notice for all appointments.

In order to hold the appointment we require a credit card or a gift certificate number. The card will not be charged until services are provided, however, if the appointment is cancelled less than 24 hours in advance or if you fail to keep the appointment, you will be charged 50% of the services total. Deal vouchers will be forfeited.

Last minute changes to appointments will be honored only if the service time is available and other guests are not inconvenienced. Last minute cancellations (4 hours prior to your appointment) will be charged 100% of the service value and are not refundable or available for spa credit.

Spa Package Cancellation

As a courteous measure, we require a 48 hour cancellation notice for all packages. A package consists of three or more services. In order to hold the appointment we require a credit card or a gift certificate number. The card will not be charged until services are provided, however, if the appointment is cancelled less than 48 hours in advance or if you fail to keep the appointment, you will be charged 50% of the services total.

Late Policy

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests and are charged at full value.

Punctuality

Please arrive 15-20 minutes early for your appointment to allow stress-free check-in and a little pre-treatment decompression time.

Gift Cards

Gift cards are redeemable for products and services only and are not to exceed the card balance.
Treat the gift card as cash, if it is lost, it will not be replaced.
Valid for one (1) year from date issued.
For gift card balance, present the card at ReGenesis Healing & Wellness.
Gratuities and cash back are prohibited on this card.
Not valid for medical services unless purchased specifically for that purpose.

Product Return

A store credit will be issued for all products returned, no cash refund will be awarded.
An exchange for any product of equal value is acceptable.
Products must be returned within 7 business days.
No more than 2-3 applications of the product used may be returned, pure dissatisfaction is not acceptable if any more than listed above is used.
Product must be of same consistency and volume and packaging must be in same condition as when purchased.

*Gratuities are not included in any package or services in this menu

*Ask about our special bridal packages. Priced upon consultation and size of bridal party

*Gift Card purchases available on line and redeemable for 1 year

*Due to the Spa’s relaxing environment, we ask that you not bring children or cell phones into the Spa area during your Spa treatments

*Prices in menu subject to change





CONTACT US:
EMAIL: INFO@REGENESISHEALWELL.COM
PHONE: (201) 333-7447
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